Refund Policy
The conditions and process for requesting a refund of our service fees.
Last updated: September 2026
1. Scope
This Refund Policy applies to the service fees paid to Visa Ease Indo for visa assistance services. Official fees (government, embassy, visa center) and third-party courier costs are paid to those parties and are generally non-refundable.
2. Refund Eligibility
Full refund of service fees if the service was not started and cancellation is requested before document processing begins.
Partial refund if work has already begun (document preparation, verification, form filling) proportionate to the completed work.
Refund of service fees if the application was not submitted due to an error on our part.
3. Non-Refundable Costs
Government, embassy, and visa center application fees.
Courier and delivery costs charged by third parties.
Cases of rejection or refusal caused by inaccurate information provided by the client.
Visa rejection by the competent authority (service fees for re-application support may still apply).
4. How to Request a Refund
Submit a refund request in writing via email to hallo@visaeaseindo.co.id or WhatsApp at +62 8137-805-345, stating your name, reference number, and reason. We will evaluate the request within 7 working days and, if approved, process the refund within 14 working days to your original payment method.
5. Contact
For any questions about this Refund Policy, contact us at putrasejahtera.projects@gmail.com or +62 8137-805-345.